Technical support and maintenance
A full set of support and maintenance services for RadImages products: consulting, incidents, updates, preventive maintenance and integration support.
Medical software needs regulated maintenance: it must stay compliant, stable and secure while the department works around it every day.
Our support team combines application specialists and engineers who know both the products and the clinical workflow.
Consulting
For users and IT: configuration, tools and best practices.
Incident response
Intake, diagnostics, root cause and resolution within the agreed SLA.
Software updates
Scheduled releases with improvements, fixes and regulatory changes.
Preventive maintenance
Component checks, archive integrity, performance and server stability.
Integration support
HIS/RIS exchange, integration profiles and monitoring.
Training
Onboarding for new staff and refresher sessions on new features.
Why regulated maintenance matters
- Compliance with regulatory requirements over the product lifecycle
- Stable operation of the archive and workstations
- Correct processing and display of medical data
- Personal data security
- Minimised disruption of the department's work
Our guarantees
- Prompt response within the agreed service level
- Transparency: every request is tracked and reported
- Documentation for every change
- Continuous product development
Need help right now?
Customers under contract can reach support around the clock.