1. Payment methods
Payments are made by bank transfer against an invoice issued by Rad Images GmbH. Other methods may be agreed in the contract.
2. Payment procedure
- An invoice is issued after the order is confirmed
- Payment is due within the term stated on the invoice (14 days by default)
- Subscriptions are invoiced in advance for each term
3. Delivery of licences
Licence keys and access are provided after payment is received, unless otherwise agreed. Implementation services start according to the agreed plan.
4. Refund conditions
- If the software cannot be installed or activated for reasons attributable to the Supplier and the issue is not resolved within 30 days, the Customer may request a full refund of the licence fee
- Fees for services already rendered are not refundable
- Subscription fees for the current term are not refundable after activation; the subscription may be cancelled for the following term
5. Refund timing
Approved refunds are made to the account from which the payment was received within 14 business days.
6. Warranty and support
Defects are corrected under the warranty and support terms of the contract; they are not grounds for a refund unless the Supplier fails to remedy them within the agreed period.
7. Contact
Questions about payments or refunds: info@radimages.eu.